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GoldenSource support and development staff can be accessed via web or phone on a 24 x 7 basis. In addition to tracking and reporting features, users can download software and documentation, view a history of calls and access the GoldenSource bulletin board. The helpdesk assures that global assistance is always there for our customers.| Professional Services |
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GoldenSource Professional Services Group (PSG) offers a variety of flexible services to help you meet your project goals. Our experienced team works with clients to understand the business needs and organizational processes that drive the system implementation. Using our implementation methodology, we work with our clients to tailor a services solution and implementation plan that fits their unique project requirements. Members of the GoldenSource PSG have been involved in many successful system deployments worldwide. Engaging the GoldenSource PSG to assist or lead a GoldenSource implementation reduces the risk factors of the project and helps ensure its success. The organizational goal is to ensure that every GoldenSource customer is completely satisfied with our products and services. We welcome the opportunity to work with our client's internal resources and our technology partners on system implementations. We carefully consider a client's own internal technical capabilities so that they can be included in the implementation project. Knowledge transfer from GoldenSource product experts to a client's internal technical resources is a key focal point during an implementation engagement. By leveraging the GoldenSource professional services team and approach, project teams and systems integrators can reduce risk and optimize the results. |